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Toptronic® Lifetime Warranty
Every Toptronic® product carries it — read what is covered →

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Order or download problem? Include your order email and order reference (e.g. TPEE-2026-00042) or build number (257).
Refund? Within 14 days of purchase, no questions asked. The refund is paid through Stripe minus what the refund costs us: a flat fee of 15% of the amount plus USD 5, together with administrative, accounting, financial, exchange-rate, legal and other processing fees charged to us by your purchase and your refund instruction. The full wording is on the terms of purchase page. Just email us from your order address.
Warranty claim? Every Toptronic^® product carries the Toptronic^® Lifetime Warranty - any defect of the features of the product you bought from us, during its maintenance period. Use the feedback form on the pricing page or in the app (Help > Send Feedback) and choose the Warranty Claim category, and explain what is not correct and how to reproduce it.
Applications (Student / Beta)? Use the application form — it's the same inbox, but structured so nothing gets missed.
Before you buy? The FAQ and Security page answer the common ones.

Who answers

TPEE is built and supported by Toptronic^® Limited, operated from Hong Kong. We aim to reply within two business days but it is usually much faster. Prices are in USD. There is no chat bot; email keeps a written record on both sides, which is how we like it.

Company

Toptronic Limited
United Center, Unit B, 17th Floor, Suite 7086
95 Queensway, Admiralty
Hong Kong
Tel: +852 9440 1464
Email: jacques@toptronic.com
Web: www.toptronic.ltd

support@tpee.app — we answer every message.